This Privacy Policy details how and when information is collected, used when your Xstitch Xcellence Excellence In Every Stitch product is bought through xstitchxcellence.com.

Information Collected

To fulfil your order, you must provide certain information, such as your name, email address, postal address, payment method (Xstitch Xcellence only sees the way you have paid for an Xstitch Xcellence product, i.e. PayPal, and has no access to actual bank or card details) and the details of the product that you’re purchasing.

The information you give use will be used for:
– Providing customer support
– Product guarantees and settling disputes
– If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law

Xstitch Xcellence will only send you emails in regards to important news about your Xstitch Xcellence order, or when you have contacted me to request information or services.
Xstitch Xcellence does not currently have plans to send you any sort of newsletter or promotional email, but if this becomes a possibility in the future I will update this policy to reflect this.

Information Sharing and Disclosure

Customer information will be shared only to fulfill certain business obligations:

– Service providers. I engage certain trusted third parties to perform functions and provide services to my services, such as PayPal for payments, Gmail for email communication with customers, and postal services to deliver purchases. I will share your personal information with these third parties, but only to the extent necessary to perform these services e.g. usage to process payments and communicate with customers. These third party sites have separate and independent privacy policies available on their websites.
– Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

All information is kept securely and in line with UK laws on a personal password-protected computer. No paper records of your information are kept.
Information relating to purchases is generally kept for tax and accounting purposes.
Quotes and general enquiry emails will be removed from records after 6 months.

I do not store, process or have access to your card details; they are processed and stored via a third party payment service provider, PayPal, who will keep your information encrypted and secure. PayPal has a separate and independent privacy policy available on its website.
Your Rights

– Access. You may have the right to access and receive a copy of the personal information held about you by contacting Xstitch Xcellence Excellence In Every Stitch using the contact information below.
– Change, restrict, delete. You may also have rights to change, restrict use of, or delete personal information. Unless there are exceptional circumstances (such as being required to store data for legal reasons) your personal information will be deleted upon request.
– Object. You can object to receiving any future messages from me after providing your express consent to receive them. In such cases, your personal information will be deleted unless there are compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
– Complain. If you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Lucy Gittins, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello@xstitchxcellence.com